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Product Warranty Information

What is covered in your warranty

SCOPE
PSW / PSB70/075 + PC
PSB / PSB02 / PSK / PGZA
PJSW / PS-130 / PM / PCM / PCH / PCS / PCR / PMBT / GDB / PSUB
PRODUCT WARRANTY EXCLUDES THE FOLLOWING
Piping attachments / In-proper Installation by Plumber or Contractor / Wrong Application / Flooding
Piping attachments / In-proper Installation by Plumber or Contractor / Wrong Application / Flooding
Piping attachments / In-proper Installation by Plumber or Contractor / Wrong Application / Flooding
SCOPE OF WARRANTY
2 Years Unit Warranty (parts and labor) | 2 Years for Motor
1 Year Unit Warranty (parts and labor) | 1 Year for Motor
1 Year Unit Warranty (parts and labor) | 1 Year for Motor
WARRANTY SERVICE
On-site
On-site
Off-site or Min. RM120 for On-Site Service
WARRANTY PERIOD
2 Years Warranty Period
1 Year Warranty Period
1 Year Warranty Period
SCOPE
DFP / CF
GLF / MFS / HVF / DFG
PGH / SB / CZR / CTF / TF
PRODUCT WARRANTY EXCLUDES THE FOLLOWING
In-proper Installation / Alteration of wiring / Mishandling / Wrong Application
In-proper Installation / Alteration of wiring / Mishandling / Wrong Application
In-proper Installation / Alteration of wiring
SCOPE OF WARRANTY
1 Year Unit Warranty (parts and labor) | 2 Years for Motor
1 Year Unit Warranty (parts and labor) | 1 Year for Motor
1 Year Unit Warranty (parts and labor) | 1 Year for Motor
WARRANTY SERVICE
Off-site
Off-site
Off-site
WARRANTY PERIOD
1 Year
1 Year
1 Year

What does my warranty cover?

Warranty will be on the product due to manufacturing defects commencing from the date of purchase.

Who do I contact if my pump needs servicing (both under warranty and or past warranty period)?

Klang Valley area :

  • For Home Water Pump within Klang Valley area - You may call or WhatsApp to our Technical Support @ 017-215 0066

  • In order for our outdoor service team to serve you better, please have the following information ready when calling.

    • Pump Model

    • Date of Purchase

    • Technical Issue detail

Outstation area:

  • For Potenza Pump products series included Home Water Pump for outstation area - Please approach to your nearest Potenza Pump Authotized Dealer for further assistance. 

Online Marketplace:

  • For those Potenza products bought it via online marketplace like "Lazada, Shopee or Mudah.com" included accessories for e.g. Pressure Controller - please approach to the seller for the arrangement. 

Operation Hours

Monday - Friday: 9.00am - 5.30pm

Saturday: 9.00am - 1.00pm

Sunday, states & declare public holiday: Closed

e Warranty Registration
UPLOAD RECEIPT

Thank you! We will be in touch.