Warranty Information
What is covered in your warranty
SCOPE | PSW / PSB70/075 + PC | PSB / PSB02 / PSK / PGZA | PJSW / PS-130 / PM / PCM / PCH / PCS / PCR / PMBT / GDB / PSUB |
|---|---|---|---|
PRODUCT WARRANTY EXCLUDES THE FOLLOWING | Piping attachments / In-proper Installation by
Plumber or Contractor / Wrong Application /
Flooding | Piping attachments / In-proper Installation
by Plumber or Contractor / Wrong
Application / Flooding | Piping attachments / In-proper Installation by
Plumber or Contractor / Wrong Application /
Flooding |
SCOPE OF WARRANTY | 2 Years Unit Warranty (parts and labor) | 2 Years for Motor | 1 Year Unit Warranty (parts and labor) | 1 Year for Motor | 1 Year Unit Warranty (parts and labor) | 1 Year for Motor |
WARRANTY SERVICE | On-site | On-site | Off-site or Min. RM120 for On-Site Service |
WARRANTY PERIOD | 2 Years Warranty Period | 1 Year Warranty Period | 1 Year Warranty Period |
SCOPE | DFP / CF | GLF / MFS / HVF / DFG | PGH / SB / CZR / CTF / TF |
|---|---|---|---|
PRODUCT WARRANTY EXCLUDES THE FOLLOWING | In-proper Installation / Alteration of wiring /
Mishandling / Wrong Application | In-proper Installation / Alteration of wiring /
Mishandling / Wrong Application | In-proper Installation / Alteration of wiring |
SCOPE OF WARRANTY | 1 Year Unit Warranty (parts and labor) | 2 Years for Motor | 1 Year Unit Warranty (parts and labor) | 1 Year for Motor | 1 Year Unit Warranty (parts and labor) | 1 Year for Motor |
WARRANTY SERVICE | Off-site | Off-site | Off-site |
WARRANTY PERIOD | 1 Year | 1 Year | 1 Year |
What does my warranty cover?
Warranty will be on the product due to manufacturing defects commencing from the date of purchase.
Who do I contact if my pump needs servicing (both under warranty and or past warranty period)?
Klang Valley area :
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For Home Water Pump within Klang Valley area - You may call or WhatsApp to our Outdoor Service Hotline @ 017-215 0770
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In order for our outdoor service team to serve you better, please have the following information ready when calling.
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Pump Model
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Date of Purchase
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Technical Issue detail
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Outstation area:
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For Potenza Pump products series included Home Water Pump for outstation area - Please approach to your nearest Potenza Pump Authotized Dealer for further assistance.
Online Marketplace:
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For those Potenza products bought it via online marketplace like "Lazada, Shopee or Mudah.com" included accessories for e.g. Pressure Controller - please approach to the seller for the arrangement.
Operation Hours
Monday - Friday: 9.00am - 5.30pm
Saturday: 9.00am - 1.00pm
Sunday, states & declare public holiday: Closed